Contact
When reporting a problem, include your iPhone or iPad model, iOS or iPadOS version, Snapling version, and the steps that caused the issue. Do not email private photos or videos unless support asks for a specific example and you choose to share it.
Albums and iCloud
Where are my albums stored?
On your device and in the private CloudKit database of your signed-in iCloud account.
Why is sync paused?
Check that you are signed in to iCloud and that Snapling may use iCloud. Then reopen the app on a stable connection.
Why is a video missing on another device?
A compressed video above Snapling’s sync limit stays only on the device where it was imported.
How do I delete an album?
Open the album menu, choose Delete album, and confirm. The deletion then syncs through iCloud.
Photos access
Can I use Snapling without full Photos access?
Yes. Apple’s photo picker lets you select individual items. Importing an entire Photos album requires the broader access you approve in Apple Settings.
What happens to Live Photos?
Snapling imports the still image. The motion component is not copied into the album.
Snapling Unlimited
Is this a subscription?
No. The current product is a one-time, non-consumable purchase.
What is included for free?
One album containing up to 50 photos or videos.
How do I restore my purchase?
Open Snapling Settings and select Restore Purchase while signed in with the Apple ID that made the purchase.
How do I request a refund?
Apple handles App Store billing and refund requests. Visit reportaproblem.apple.com.
Locked albums
Snapling uses Apple device authentication. Depending on your device, you may be asked for Face ID or your device passcode. Snapling does not receive or store biometric data.
Privacy
Read the full Snapling Privacy Policy for details about storage, purchases, retention, and deletion.
Use of Snapling is governed by our Terms of Use and Apple’s Standard EULA.